Ticket Purchase Terms & Conditions
1. INTRODUCTION
1.1 Crawley LGBT CIC (“Crawley LGBT”, “we”, “us”, “our”) is a community interest company registered in England and Wales under company number 12785242, registered at Ground Floor, 1-7 Station Road, Crawley, West Sussex, United Kingdom, RH10 1HT
1.2 This “Ticket Sales Policy” sets out the terms and conditions applicable to purchases of Tickets from us. If you are making a purchase online, this Ticket Sales Policy also incorporates our website terms and conditions.
1.3 Please note, Tickets cannot be exchanged or refunded after purchase, save as set out in clause 9 of this Ticket Sales Policy.
1.4 Nothing in this Ticket Sales Policy affects your statutory rights as a consumer. For further information about your statutory rights, please contact Citizens Advice.
2. DATA AND WEBSITE USE
2.1 Please refer to our Privacy Notice and Cookies Policy for more details on how we use and protect your personal data. If we are investigating your account, or if we are investigated ourselves, you agree to comply fully with our requests for information about you and your purchases.
2.2 You must not use our website for any unlawful purpose or in any unlawful manner. If we discover or suspect that you have used or are using or attempting to use our services in such a way that a criminal offence has been, is being or might be committed, we are required by law to report your identity and details of such activity to the relevant authorities.
2.3 We reserve the right to terminate and/or cancel any of your tickets and/or prohibit you from making future orders or using of our services in future if:
(a) any abusive or threatening behaviour is carried out by you or on your behalf;
(b) we suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf;
(c) we suspect any unauthorised activity is carried out by you or on your behalf;
(d) we are ordered to do so by any legal or regulatory authority; and/or
(e) you otherwise breach the terms of this Ticket Sales Policy or any other applicable policies or terms and conditions.
3. LEGALLY BINDING CONTRACT
3.1 In order to make a purchase from us, you must be at least 18 years old and able to enter into legally binding contracts.
3.2 Any purchase from us forms a legally binding contract that is subject to:
(i) this Ticket Sales Policy;
(ii) any special terms and conditions stated to be applicable to an event;
(iii) other terms and conditions of the Event Partner(s)
(iv) any venue terms and conditions (including conditions of entry).
You should read this Ticket Sales Policy carefully before you make a purchase.
3.3 By purchasing one or more Items from us, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Ticket Sales Policy. If you do not agree with this Ticket Sales Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make a purchase.
3.4 We reserve the right from time to time to make changes to this Ticket Sales Policy. Where we make any such changes, we shall post the updated version of this Ticket Sales Policy on our website. Therefore, we recommend you check this Ticket Sales Policy regularly to stay informed of its current terms and conditions. All purchases are subject to the applicable version of this Ticket Sales Policy that was published at the time of purchase. If you do not agree with any revised version of this Ticket Sales Policy, or if you cannot comply with it, then you must not make a purchase.
4. PRICES, PAYMENT AND PLACING ORDERS
4.1 Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.
4.2 Accepted methods of payment include Visa, MasterCard debit or credit cards, PayPal and Google Pay.
4.3 Your contract for purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have purchased tickets. Please see clause 11 for further details.
4.4 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with us via email pride@crawleylgbt.com whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.
4.5 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.
4.6 Please ensure that you read the full ticket description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake.
5. DELIVERY
5.1 You are responsible for ensuring that you:
(i) download your tickets in good time prior to the event;
(ii) provide a valid email address for e-delivery of tickets and ensuring that you are able to receive delivery of the tickets by email by checking your email mailbox regularly (including junk or spam folders).
5.2 Please note all guests under your booking must enter the event at the same time as you.
5.3 We shall not be liable for, and you will not be entitled to any refund where delivery is missed or fails as a result of your failure to provide correct and complete information and/or failure to ensure you are available to receive delivery of tickets or your failure to download tickets.
5.4 It is your responsibility to check your tickets immediately once they have been sent as mistakes cannot always be rectified. You should contact us by emailing pride@crawleylgbt.com immediately if there is a mistake or error with your tickets or if you do not receive your tickets as ordered and/or as described in your order confirmation. We may not be able to assist you if you do not inform us of any errors that are reasonably obvious from inspection of your tickets.
6. TICKET RIGHTS AND OBLIGATIONS
6.1 Any ticket you purchase from us remains the property of Crawley LGBT and is a personal revocable licence which may be withdrawn, and admission refused, at any time.
6.2 When you receive your tickets, please keep them in a safe place. We will not be responsible for any tickets that are lost, stolen, damaged or destroyed following receipt. Furthermore, we strongly recommend that you do not post pictures or details of your tickets online as this may allow third parties to counterfeit your tickets or otherwise compromise the integrity of the tickets and we will not be liable if you are refused entry to the event as a result.
6.3 You acknowledge that lost, stolen, damaged or destroyed Tickets may not be able to be replaced. If we are able to issue replacement tickets, we may charge you a reasonable administration fee.
7. TICKET RESTRICTIONS
7.1 When purchasing tickets from us, you may be limited to a specified number of tickets for each event. This number will be included on the first purchase page and is verified with every order. This policy is in effect to discourage and prevent unfair ticket buying practices. Tickets may be restricted to a maximum number per person (or business, as applicable), per credit or debit card and a restriction may apply per household as well. We reserve the right to cancel any order(s) for tickets purchased in excess of the relevant limits without notice.
7.2 You are not entitled to purchase any tickets as a trader acting in the course of business with the intention of reselling your tickets for profit unless formal written permission is given by us in advance. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold tickets in breach of this clause, we reserve the right to cancel your tickets without notice.
7.3 You may not resell your Tickets if prohibited by law.
7.4 Tickets purchased from us may not:
(a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or
(b) be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution,
unless formal written permission is given by us in advance.
8. EVENT TIMINGS AND ADMISSIONS
8.1 Please note that advertised start times of events are subject to change. Also, door opening and closing times stated in relation to an event are not indicative of the event’s start or end time. These remain at the discretion of us and may e subject to change.
8.2 Tickets are sold subject our right to alter or vary the programme of an event due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration as described in clause 9, in which case the provisions of that clause shall apply.
8.3 We may conduct security searches of you and other patrons for safety and security purposes and/or may refuse admission to patrons (including you) breaching or suspected of breaching any terms and conditions of the event.
8.4 Admission to all events is subject to the terms of admission of the relevant venue, and certain items may be prohibited. Please check with the us directly if you have any queries.
8.5 Breach of any terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle us to eject you from the venue.
8.6 We reserve the right to refuse admission to the venue, or to remove any person from the venue for reasons of public safety and you will not be entitled to a refund, any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of our terms and conditions.
8.7 By attending an event, you and other patrons understand and agree to being photographed, filmed and/or recorded in relation to the event and/or for safety and security purposes. You and other patrons understand and agree that resulting photographs, videos, audio recordings and/or audiovisual recordings may be used in any and all media for any purpose at any time (however, you may object to such use by specific request to pride@crawleylgbt.com).
9. EVENT CANCELLATIONS AND ALTERATIONS
9.1 If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event.
9.2 Cancellation: If an event for which you have purchased tickets for is cancelled your tickets will be carried over to and valid for the new date (or you will be offered tickets of a value corresponding with your original tickets for the rescheduled event, subject to availability).
9.3 Material Alteration: If an event for which you have purchased tickets is "materially altered" (as defined in clause 9.4 below), tickets will usually be valid for the altered event (or you will be offered tickets of a value corresponding with your original tickets for the altered event, subject to availability).
9.4 For the purposes of this Purchase Policy, a “material alteration” is a change (other than a rescheduling) which, in our reasonable opinion, makes the event materially different to the event that purchasers of tickets, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be “material alterations”: adverse weather conditions; changes of any supporting act; changes to individual members of a band; changes to the line-up of any multi-performer event (such as a festival); curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.
9.5 If for any reason a refund is deemed appropriate it will be made using the same means of payment as you used for the initial purchase.
9.6 Upgrades: Certain Tickets may be upgraded for tickets from us that are the same price or more for the same event. “Same event” means the same event, venue and date.
10. STATUTORY RIGHT TO CANCEL
10.1 Tickets cannot be cancelled, exchanged or refunded after purchase, save in the circumstances set out in clause 9.
11. INTERPRETATION
11.1 The terms “including”, “include”, “in particular”, “e.g.” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
11.2 The headings used within this Ticket Sales Policy are for reference purposes only and do not affect its interpretation. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Ticket Sales Policy.
11.3 Capitalised terms in this Ticket Sales Policy shall have the special meaning ascribed to them as set out within this Ticket Sales Policy.
12. WARRANTIES AND INDEMNITIES
12.1 You represent and warrant that the information that you submit to us in relation to purchasing your ticket is true, accurate and complete and you will not use any false information, including contact information. You further warrant and represent that you are at least 18 years old (or the age of legal capacity in the country of purchase) and can enter into legally binding contracts for the purchase of tickets.
12.2 You represent and warrant that in using our website, you shall comply with all applicable laws and regulations, along with the terms of this Ticket Sales Policy and any other applicable terms and conditions.
13. LIMITATION OF LIABILITY
13.1 To the maximum extent permitted by law, we shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us):
(a) in any circumstances where there is no breach of contract or a legal duty of care owed by us.;
(b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our negligence); or
(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Ticket Sales Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations.
13.2 To the maximum extent permitted by law, we shall not be liable for any indirect or consequential losses or loss enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of our and/or any purchases made under this Ticket Sales Policy. In particular please note that:
(a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and we shall be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an event for which you have purchased tickets under this Ticket Sales Policy; and
(b) we shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered; and
(c) we shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of any terms and conditions.
13.3 Unless otherwise stated in this clause 13, our liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any tickets you have purchased shall be limited to the price paid by you for the tickets excluding any Order Processing Fees.
13.4 We are not responsible for any internet connection errors experienced while purchasing your tickets.
13.5 We will not be liable to you for failure to perform any of our obligations under this Ticket Sales Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). This clause does not affect the terms of any clauses specifically providing for a right of refund.
13.6 Nothing in this Ticket Sales Policy seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability which cannot by law be excluded or limited.
14. QUERIES, COMPLAINTS AND DISPUTE RESOLUTION
14.1 If we need to contact you, we will use the contact details you provided at the time of purchase. It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of tickets. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.
14.2 If you have any queries or complaints regarding your purchase, please contact us by emailing us at pride@crawleylgbt.com, quoting any order reference numbers.
14.3 Your query or complaint shall be acknowledged by us as soon as possible and responded to in a timely manner.
14.4 We may need to contact other relevant parties for more information before responding to your query or complaint.
14.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you and us. Please note, some complaints can take as much as 28 days to resolve.
14.6 Nothing in this Ticket Sales Policy affects or restricts your statutory rights, your right to make a complaint to Trading Standards or another appropriate regulatory authority, or your right to pursue court proceedings or other forms of dispute resolution.
14.7 Please note that we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behaviour towards our staff or representatives.
15. GENERAL
15.1 If we delay or fail to enforce any of the provisions of this Ticket Sales Policy, it shall not mean that we have waived our right to do so.
15.2 We shall be entitled to assign our rights and obligations under this Ticket Sales Policy provided that your rights are not adversely affected.
15.3 If any provision of this Ticket Sales Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Ticket Sales Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately.
15.4 If any provision of this Ticket Sales Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Ticket Sales Policy.
15.6 Nothing contained within this Ticket Sales Policy and no action taken by you or us pursuant to this Ticket Sales Policy shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.
15.7 Any notice provided under this Ticket Sales Policy shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email).
15.8 This Ticket Sales Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Purchase Policy